Rohan Paul· @rohanpaul_ai · X·· 1 小时前AI 评分34
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又一个好例子，说明 AI 如何先替代任务，同时把人推向更高价值的工作。 SeatGeek 在头 60 天内自动化了一半的 IT 请求。没有人被裁员，今年的招聘已经超过了去年全年。 其创始人兼 CEO Jake Stauch 解释说，每个工作流都带有自己的权限和审批关卡，在 LLM 的判断之外，因此任何操作都能追溯到某个具体的工作流运行，其审批和代码审计人员可以审查。
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another good example of how AI replaces tasks first as it pushes people toward higher value work.
SeatGeek automated half of its IT requests in the first 60 days. Nobody was laid off, and hiring this year is already ahead of all of last year.
Its founder and CEO Jake Stauch explained that each workflow carries its own permissions and approval gates outside the LLM's judgement, so any action traces back to a specific workflow run whose approvals and code auditors can review.
I was on @CNBC Squawk Box with one of our customers, @JackGretz, the CEO of @SeatGeek to talk about how they used Serval to eliminate the ticket backlog and redeploy their engineers as embedded business partners. ⚡ 50% of IT requests automated in first 60 days ⚡ 132 automations built in 8 weeks ⚡ Zero layoffs. Hiring this year already ahead of all of last year ⚡ IT time redeployed to solve harder problems When you automate the low-hanging tasks, the support requests and the password resets, you can take the most technical people in your organization and deploy them into work that's more productive than what they were doing before. Full clip below. 👇 @getserval在 X 查看被引用的帖子
来源：Rohan Paul · x.com