Support calls are a hard real-world test for AI agents.
When the agent can't solve the issue, the human who takes over needs the full context. Cresta carries it across, so nobody starts over.
Also, Marshawn in Beast Mode is fire 😂
Bad CX always strikes at the worst possible time. Even for @MoneyLynch It’s time to hit the Beast Mode Button. Put your customer experience in Beast Mode with C...